StarBridge Logistics & Brokerage (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or utilizing our freight brokerage and logistics services.
This Privacy Policy explains how we collect, use, disclose, and protect your information.
By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
Personal Information
Name
Company Name
Email Address
Phone Number
Mailing Address
Billing Information
Carrier Information
Driver Information
Freight Shipment Information
Business Information
USDOT Number
MC Number
Insurance Information
W-9 Information
Operating Authority Documentation
Vehicle and Equipment Information
Website Information
When you visit our website, we may automatically collect:
IP Address
Browser Type
Device Information
Pages Visited
Date and Time of Visits
Referral Sources
Website Usage Data
How We Use Your Information
We use collected information to:
Provide freight brokerage services
Coordinate shipments
Process carrier onboarding
Verify compliance documentation
Respond to inquiries
Provide customer support
Send service-related communications
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and unauthorized activities
SMS Communications
By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from StarBridge Logistics & Brokerage regarding:
Freight opportunities
Dispatch updates
Shipment notifications
Customer service communications
Appointment reminders
Account updates
Carrier onboarding requests
Marketing communications (when applicable)
SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying:
STOP
You may receive a final confirmation message confirming your opt-out request.
SMS Assistance
customerservice@
Message frequency may vary.
Mobile Information Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service providers, messaging platforms, and technical service providers, is permitted solely to support our business operations.
All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We may share information only when necessary to:
Service Providers
Work with trusted vendors and service providers including:
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RingCentral
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Website hosting providers
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CRM providers
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Payment processors
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Compliance verification services
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Technology support vendors
Legal Requirements
We may disclose information when required to:
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Comply with applicable laws
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Respond to legal requests
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Protect our rights and property
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Prevent fraud or abuse
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Enforce agreements
Business Transfers
If StarBridge Logistics & Brokerage undergoes a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from:
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Unauthorized access
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Disclosure
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Alteration
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Destruction
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Misuse
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed 100% secure.
Cookies and Tracking Technologies
Our website may use:
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Cookies
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Analytics tools
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Session tracking technologies
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Performance monitoring tools
These technologies help improve website performance and user experience.
You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website and services are intended for business use and are not directed toward children under the age of 13.
We do not knowingly collect information from children.
Data Retention
We retain information only as long as necessary to:
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Provide services
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Fulfill contractual obligations
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Meet legal requirements
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Resolve disputes
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Enforce agreements
Your Rights
You may request to:
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Access your information
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Correct inaccurate information
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Update contact information
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Request deletion where permitted by law
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Withdraw communication preferences
Requests may be submitted to:
Contact Us
StarBridge Logistics & Brokerage
Email:Â customerservice@
Website:Â www.
Phone: (972)573-3866
If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.